Maria Anna Bueno is presently the General Manager of the Heritage Mansion Hotel in Baguio City, Philippines – in charge of the general operations of the said hotel. The Heritage Mansion Hotel is a grand old structure in Baguio City, built in the early 1930’s by the Muller family in the Colonial Revival style. It is an elegant three storey boutique hotel, boasting 20 fully appointed rooms that would take its guests through different eras – enjoying the legacy of a true Baguio Heritage.
Anna began her path in the hospitality industry back in 2004 when she entered SISFU, formerly known as the Southville Foreign Colleges. She graduated with an Associate Diploma in Hotel Management with an Academic Achievement Award. Afterwards, she continued her studies at I.H.M.E.S. International Hotel School based in the Isle of Man, United Kingdom from 2005 for one year and graduated with an Advanced Diploma in Hotel and Tourism Management and Edexcel BTEC Higher National Diploma in Hospitality and Tourism Management.
During her studies, she joined the Hilton Hotel and Casino (Isle of Man) as a Function Bar Assistant. Eventually, she moved to Holiday Inn Manchester Airport to commence her internship back in 2006 as a Food and Beverage Assistant.
Upon finishing her studies, Anna realised that there is more to explore in the hospitality industry and she moved to London to further explore her chosen field. She joined different companies, such as the Thistle Hotel – Embankment London and Novotel – Excel London. She started as a Food and Beverage Assistant and was eventually promoted to Food and Beverage Assistant Team Leader wherein she focused on customer service and handled the operational side of the Food and Beverage Department.
Eventually, after focusing in the Food and Beverage Department, Anna decided to complete a degree course at the London Metropolitan University. She graduated with a Bachelor’s Degree in International Hospitality Management after being accelerated from second year to the final year. Whilst in the university, she left her current job and moved to the Washington Mayfair Hotel to further broaden her experience with a different department.
She started as a receptionist and a reservations agent for the Washington Mayfair Hotel, a luxury 4-star hotel situated in the heart of Mayfair, consisting of 171 rooms and worked her way up to Front Office Supervisor where she handled the whole Front Office department, and reported to her Department Manager. She ensured that all the tasks of all the receptionists and reservation agents were done properly and to the highest standards of the hotel.
After two years of hard work, she received an offer from Holiday Inn King’s Cross-Bloomsbury, a 4-star hotel as a Reservations Supervisor and Duty Manager where she actively participated in the revenue management and operational side of the hotel. She dealt directly with all her agents, ensuring that all bookings were made properly with the correct details and rates, as well as dealing directly with guest complaints.
For the past few years, Anna has proven that with hard work, perseverance and passion, everyone can succeed in their chosen line of expertise. Also, she has proven that a combination of theory and practice can help a person succeed in life.